What are my bill paying options?
Click the link for details Water & Sewer Payment Options
What is the water and sewer billing frequency?
The water and sewer bills are billed on a bimonthly basis. The bills are based on actual meter reads. The city will not estimate any water and sewer bills unless there is a problem with the meter reading equipment.
Where can I get historical information on my water and sewer account?
Any historical information concerning water and sewer billing charges can be requested via email at email@example.com.
I have a water and / or sewer lien on my account. How do I pay off the lien?
You can call the Accounting Division (248-656-4688) to obtain a payoff amount. We recommend you come to City Hall to payoff your lien so you will receive all original documentation needed to verify the lien has been paid off in full.
What happens if I don't pay my water bill? Will my water be shut off?
The City does not turn off water for non-payment. The City encourages our customers to keep their accounts up to date to avoid penalties.
All delinquent water and sewer bills will be added to winter property tax bills and will be subject to a late payment charge.
Why is my water bill higher than normal?
The two main reasons for a higher bill is either a leak in the home or more water used in the home.
If it is summer, you are probably using more outside water. If you do not have an area maintenance meter or second meter you are paying sewer charges on water that is being used outside.
How can I detect a leak in my house?
To detect a leak in your house you must first locate the water meter located inside your house. The water meter has a leak detector on it. The leak detector either has a red/black dial located above/below the digit read. The leak detector on the newer meters is the last digit on the readout. It will show a plus sign and numerical increases.
If you are not using any water in your home the leak detector should not turn or move. If it is moving and you are not using water you have a leak somewhere in the house. The leak could be a toilet, faucet, or a back up water driven sump pump. You may not always hear or see a leak.
Call 248-656-4688 and we will help you locate the source of a leak.
Where is my water meter located?
Meters are located inside your house. The most common places are in the basement or laundry room.
What is the plastic box outside of my house?
The plastic box outside is a remote that is attached to your water meter, inside the house, by a wire. The remote allows the meter readers to pull a read off of the meter with their equipment.
What is the purpose of an area maintenance meter or second meter?
The area maintenance meter is a meter that is installed which measures water that is used exclusively outside (a sprinkler system or other outside spigots). If an area maintenance meter is installed you will be charged for water use and not for sewer use since the water is not entering a sanitary sewer. For more information call the Department of Public Service at 248-656-4685 for cost and installation or visit the web page below.
Area Maintenance Meter Info
Where does my water come from?
Rochester Hills gets its water from the greatest freshwater supply in the world - the Great Lakes. Specifically, our water source is Lake Huron, the second largest of the Great Lakes.
Where would I go to get my well water tested?
The Oakland County Health Division has water sample bottles available for detection of bacteria, Nitrate, Nitrite, Chloride, Fluoride, and Sulfate. It is recommended that you sample for bacteria, nitrate and nitrite annually. Bottles for these tests can be purchased at Health Division Offices.
There are additional tests that you can collect to help ensure the safety of your water supply. The Michigan Department of Environmental Quality Drinking Water Lab has multiple tests available, including arsenic and lead. State Lab bottles for arsenic and lead area available at the Health Division Offices, or you can call the Michigan Department of Environment, Great Lakes & Energy (EGLE) at 517-335-8184 to order test bottles. Call the Health Division Offices for more information about what you can test for. Depending on your location or specific drinking water concerns, there are other tests that may be recommended.
Information from Oakland County Website
Water samples can be dropped off at the refrigerator across from the DPS Department on the 2nd floor of City Hall.
Water samples are picked up every Tuesday around noon by the County.
For more information, please call DPS at 248-656-4685.
My water is cloudy. What does that mean?
Normally, cloudy water means that there is air in the line. This can be caused by several things, such as a power outage or a repair to a water main. Letting your water run in the kitchen sink for a few minutes usually corrects the problem. If not, give the Department of Public Services (DPS) a call at 248-656-4685.
Where can I view the annual Water Quality Report?
You can view the annual Water Quality Report here.