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·Overview -
·Construction Guidebooks -
·Cross Connection -
·Directories -
·Emergency Operations -
·Enforcement Philosophy -
·Forms -
·Frequently Asked Questions -
·Guide to Neighborhood Living -
·Here to Serve You -
·Inspection Scheduling -
»Meet the Staff -
·Mission -
»Ordinance Compliance -
·Pre-Water & Pre-Sewer Inspections -
·Principles and Beliefs -
·Reports - Building Permits -
·Silent Defenders -
·Solid Waste -
»Surveys -
·Vision
Meet the Staff
·Management Staff -
·Building Inspectors / Plan Reviewers -
·Trade Inspectors / Plan Reviewers -
·Ordinance Services -
·Clerical Team
Clerical Team
 Eve C. Navarro, Customer Service Clerk
Hire Date: July 22, 1998
Responsibilities:
- Assist customer with general permit information and complaints
- Answer and route telephone calls
- Processing Code Compliance Requests for Ordinance and construction Inspectors
- Processing Tickets
- Process bond refunds
- Filing plans and single permit projects
Education:
- Bachelor of Science in Commerce
- Associate Degree in Commercial Science
Licenses and Certifications:
- State of Michigan Notary Public
- Community Emergency Response Team
Experience:
- Customer Service Clerk
- Ordinance Enforcement Clerk
- Mail-in Permit Clerk
- Sales Associate
- Word Processing Specialist
- Administrative Secretary
- Enrollment & Group Relations Coordinator
- Mortgage Loan Processor
- 10 years as Clerk in the Building Department for the City of Rochester Hills
 Linda Spry, Customer Service Clerk
Hire Date: April 26, 1999
Responsibilities:
- Assist customers with general permit information and complaints
- Answer and route telephone calls
- Process and issue Certificates of Occupancy and Temporary Certificates of Occupancy
- Type plan review letters
- Processing Code Compliance Requests for Ordinance and construction Inspectors
- Processing Tickets
Education
- Michigan State University
- Oakland Community College
Licenses / Certifications and Registrations:
- State of Michigan Notary Public
- Community Emergency Response Team
Experience:
- Permit Technician
- Certificate of Occupancy and Bond Refund Clerk
- Mail-in Clerk
- 9 years in the Building Department with the City of Rochester Hills
 Gloria Ward, Customer Service Clerk
Hire Date: March 4, 1987
Responsibilities:
- Receive and schedule inspection requests
- Assist customers with general permit information and complaints
- Answer and route telephones calls
- Process mail-in permits
- Filing current construction projects
- Processing Code Compliance Requests for Ordinance and construction Inspectors
- Processing Tickets
- Court scheduling for all inspectors
Licenses and Certifications:
- State of Michigan Notary Public
- Michigan Municipal League
- Community Emergency Response Team
Experience:
- 21 years in Building Department
- 4 years at AAA of Michigan
- M. W. Jewell Accounting
- Superior Metal and Rustproofing
- Credit Office for local retailers
 Cathy Zimmer, Department Secretary
Hire Date: April 6, 2004
Responsibilities:
- Prepare budget reports
- Input payroll
- Input accounts payable
- Coordinate annual and transfer liquor inspections
- Prepare monthly and yearly activity reports
- Order office supplies
- Process and route mail and e-mail
- Coordinate travel arrangements
- Prepare presentations
- Type correspondence
- Keep department director's & deputy director's calendar
- Back-up Office Coordinator & Permit Technician in their absence
- Assist customers with general permit information and complaints
- Answer and rout telephone calls
Education:
- High School Graduate
- Currently pursuing Bachelor Degree
Experience:
- Accounting Department in City of Rochester Hills (Water & Sewer Billing)
- 30 years customer service, accounting, collections
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