Welcome to Management Information Systems

City Hours:  Monday - Friday  8:00am to 5:00pm

Bob Grace, Director of MIS Department

Phone #  248-841-2475
Fax #      248-608-8178

Mission Statement

The mission of Management Information Systems to provide an efficient and reliable computing environment to our customers. This is accomplished by researching new technologies/advancements and a proactive schedule of technology upgrades and staff training.

Management Information Systems are responsible for the purchase and maintenance of over 560 computer devices, more than 100 computer software applications and in excess of 200 users.  The hardware installed and maintained includes 16 servers, 231 desktop and laptop computers, 200 monitors, 65 printing devices, and more than 50 other individual network devices.  The software applications administered consist of large enterprise financials, legislative tracking, utility billing, tax, assessing and permitting, as well as many GIS applications. Also included are network operation applications such as the core network itself, office productivity, groupware (email & scheduling) and paging.  Many other smaller applications used by individuals or small groups are also managed.  Our user base includes more than 200 network users who are located in city hall and eight other locations around the city.  Necessary user training for these users is provided at a training facility within city hall.  MIS also provides daily help desk support in the use of equipment and software.  All of this is provided with an emphasis on cost effective use of technology in order to maintain a computing environment that promotes an efficient and capable city staff.

Duties and Responsibilities

Maintain the operation of the City's IBM AS/400 computer.

The AS/400 serves as the city's primary database system running applications such as accounting,  payroll, billing, birth and death records, etc.

• Daily and periodic backups of data
• Maintenance of and changes to programs
• New application development
• Data transfer to various organizations
• Upgrade of hardware and operating system software
• Maintenance of hardware
• Trouble shooting user problems
• Develop and coordinate departmental computer related activities

Maintain the operation of the City's Wide Area Computer Network (WAN)

All personal computers and LAN's throughout the city are connected via a network based on Microsoft Windows. The network provides computing services such as office applications, e-mail, engineering applications, Geographic Information System (GIS), faxing and serves as the central repository for all PC related data files.

• Daily and periodic backups of data
• Maintenance of network user information and accounts
• Application software installation
• Maintain connection to other city computer systems
• Maintain and upgrade network hardware and software

GIS

A GIS (Geographic Information System) is a computer software tool used to display multiple layers of information about a geographic location.  Lines,  points and areas are used to display layers. Lines can represent features such as roads, points can represent features such as fire hydrants, and areas can represent features such as parcels. GIS technology provides an efficient means for us to organize information about our city and allows us a method to visually display that information for internal staff use and to benefit our residents and businesses.  For available GIS maps, go to the reference desk section of the website or click here to go there now.

General computer user support

The Management Information Systems Team provides in-house training for all general software applications and the use of personal computers to all employees in an effort to allow them to do their jobs in the most efficient manner.

• Trouble shoot hardware and software related problems
• Help Desk-Provide assistance to users regarding use of software and hardware
• Program development
• Installation, repair and maintenance of PC systems
• Installation and maintenance of computer cabling system
• Provide computer training for the City's employees

Other activities

• Investigation of new technology and its impact on the City
• Maintenance of Internet connectivity for the City
• Development of Internet WEB Site for the City
• Review of departmental computer related purchases
• Specification and purchase of computer related items

Listing of the members of the MIS team:

Bob Grace - Director                                
Email

Kevin Krajewski - Network Administrator/Deputy Director
Email
 
Bill Sauer - GIS Manager
Email
 
Rochelle Lyon - Computer Systems Administrator
Email
 
Mike McGinnis - Computer Systems Administrator
Email

Katherine Hewelt - Computer Systems Administrator
Email

Linda Kilburn - GIS Technician
Email

Margaret Casey - Administrative Support Aide
Email