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Assessor

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1. How do I add or remove a name to my property or change my mailing address?
2. How do I find what my actual lot dimensions / property lines are for my house?
3. I believe the value on my property is too high. Is there something I can do to correct this?
4. How can I get general assessing information and property data such as taxpayer of record, parcel number, assessed value, taxable value and legal description, year built, square footage, etc?
5. I have just purchased a home in Rochester Hills and have been given forms to file with the city. What do I need to do?
6. Do I have a homestead exemption on my property?
7. I am adding an addition and deck to my home. How much additional property tax will I have to pay?
8. How do I determine whether my property can be split into two or more building sites?
9. I am thinking about purchasing a home in Rochester Hills, can you help me estimate the amount of property tax I will be paying?
10. What is my tax rate?

Building

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1. What private construction projects are going on in the city?
2. Do I need a building permit?
3. How do I find what my actual lot dimensions / property lines are for my house?
4. How can I find information about a property I am looking at purchasing as far as permits, outstanding or past violations, etc.?
5. Can I obtain the blueprints to my house?

Cemetery

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1. What decorations can be placed on a grave?

City Council

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1. Who is my City Council representative and how do I contact them?
2. How can I send information to all Council members at once?
3. When and where does the City Council meet?
4. If I want to speak about an item that appears on a Council agenda, what do I need to do?
5. If I want to speak to the City Council at a Council meeting about something that does not appear on their agenda, what do I need to do?
6. How do I become a candidate for City Council?
7. Can I view a previous Council meeting?
8. Where can I access the agenda for a City Council meeting?

Clerk

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1. How can I get a copy of a birth or death certificate?
2. How do I apply for a passport?
3. How do I make a Freedom of Information Act Request?

Committees, Boards & Commissions

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1. How can I serve on a board or committee?

Department of Public Services / Engineering - Automatic Meter Reading Project

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1. What is the automatic meter reading (AMR) project?
2. Where is my water meter?
3. How does the new meter reading system work and how do I know the city has my reading and not someone else's?
4. Will my water bill go up?
5. How do you know that my reading is accurate?
6. Do I have to be home for installation of the automatic meter reading (AMR) unit?
7. How long will the installation take?
8. What will the installers do at my house?

Department of Public Services / Engineering - Roads

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1. How many miles of major and local roads does the City of Rochester Hills maintain?
2. Where do I report potholes?

Department of Public Services / Engineering - Snow Removal

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1. What is the current winter maintenance policy?
2. Why does the snowplow always seem to push snow in my driveway?

Department of Public Services / Engineering - Water & Sewer

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1. How many miles of sanitary sewer and water main does the City of Rochester Hills manage?
2. Why is my water bill much higher than normal?
3. I am a resident connected to city water, can the city test my water?
4. Where does my water come from?

Department of Public Services / Engineering - Water Emergency

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1. During a water emergency that the mayor has issued, how do I know if it is my day to use my outside faucets?

Department of Public Services / Engineering - Water Quality

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1. My water is cloudy. What does that mean?

Department of Public Services / Engineering - Well & Septic System

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1. Where would I go to get my well water tested?

Elections

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1. How can I get an absentee ballot?
2. Where do I vote?

Environmental Information

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1. There’s a newborn fawn in my yard and the mother is nowhere in sight. What should I do?
2. Are foxes a threat to people or pets?
3. Coyotes have been seen in my neighborhood. Should I be concerned?

Finance

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1. How do I become a vendor for the city?
2. How do I bid on purchases being made by the city?
3. How do I get more information on programs available through the Community Development Block Grant?

Fire

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1. Can I burn leaves and brush in Rochester Hills?
2. Does Rochester Hills provide smoke alarms to residents?

Forestry

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1. The tree the city planted has died or is not thriving. Will the city replace it?
2. Will the city pick up or chip branches / brush / shrubs located on my property?
3. When is a Tree Removal Permit required?
4. Can my neighbor trim my tree if the branches cross over into his/her property?

Green Space Ballot Proposal

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1. Will this increase my taxes?
2. What properties would be covered by this change?
3. How do we define "Stewardship" for Rochester Hills green space?
4. What are the elements of a good stewardship program?
5. How can we be sure the Green Space Millage will continue to be used for its intended purpose?

Human Resources

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1. What benefits are offered by the City?
2. If there are no current openings, may I submit my resume to the Human Resources Department to be kept on file?
3. Does the Human Resources Department have email?
4. How old do you have to be to work for the City?
5. What unions represent City Employees?

Main

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1. How do I contact a city/county department?
2. Where can I find the answers to my frequently asked questions?

Mayor

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1. Will the city pick up my trash? Who are the rubbish haulers?
2. Where can I take my hazardous materials?
3. What is the location of City Hall and its hours of operation?

Museum

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1. What is the Rochester Hills Museum at Van Hoosen Farm?
2. What is the cost to visit the museum?
3. Can I visit the museum site and wander the grounds?

Museum Weddings

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1. Can we get married at the Rochester Hills Museum at Van Hoosen Farm?
2. What are the fees for wedding ceremonies and receptions at the Rochester Hills Museum?
3. What are your wedding reception facilities?
4. What indoor facilities do you have for wedding ceremonies?
5. Can alcohol be served at the Rochester Hills Museum?
6. Can we get married inside the 1840 Van Hoosen Farmhouse?
7. What outdoor facilities are available?
8. Can we decorate the Calf Barn?
9. What rental equipment does the Museum have available?
10. What accommodations are made for guests?
11. How do I check availability?

Ordinance Compliance

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1. How do I contact Animal Control?
2. How do I address a barking dog nuisance?
3. What can be done about lots not being mowed?
4. Garbage blows onto my property from the property next door, what can I do?
5. Where can I put garage sale signs?

Parks

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1. How much is the vehicle entry fee and which parks require them?
2. Can I reserve a shelter in one of your parks and is there a charge?
3. How do I reserve a sports field for baseball, softball or soccer?
4. How do I sign up for a sports league, recreation program, or enrichment class?
5. Are pets allowed in Rochester Hills parks?
6. Are alcoholic beverages permitted at City of Rochester Hills parks?

Parks Shelter Reservations

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1. Can I reserve a shelter or tent and is there a charge?
2. Does the shelter or tent rental fee include the vehicle entry fee to the park?
3. Can I reserve a shelter or tent on a weekday?
4. Can I bring my own tent or canopy to the parks?
5. Can I bring my own charcoal or propane grill and lawn chairs to the parks?
6. Is there electricity available in the shelters?
7. Can I arrange to have my event catered or have food delivered at the shelter or tent I am renting?
8. Can I decorate the shelter for my event?
9. Can I bring in an inflatable bouncer, slip-n-slide, dunk tank, etc. or entertainer (clown, magician, etc.) for my event?
10. Can I bring in a disc jockey, a live band or a karaoke machine for my event?
11. Can I have beer, wine, or liquor at my event?
12. Can I bring my pet to the parks?
13. Can I bring a flotation device to Carter Lake at Spencer Park?
14. Can I drive to the shelter or tent to unload items for my event?
15. Can I host a 5k run, walk, or bike event at the parks?
16. Can I pre-pay the vehicle entry fees for my guests to enter the park for my event?
17. What is the cancelation policy for reservation payments?
18. If not rented, are shelters / tents available at no cost on a first-come, first served basis?
19. Can I reserve the pavilion in downtown Rochester?

Passports

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1. How long does it take to get a passport?
2. Can I just pay by credit/debit card or cash?
3. Why can’t I just submit a copy of my birth certificate, naturalization certificate or marriage license?
4. Do I have to bring my children with me when I am applying for his/her/their passports?
5. My minor child already had a passport issued before and this is just a renewal. Why do I need to bring the original birth certificate again?
6. I will be 16 by the time I travel, so why do I need both of my parents present when I submit my passport application for review and processing?
7. When applying for a minor’s passport, what if one of the parents cannot be present?
8. How do I renew an adult passport?

Photography at the Museum

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1. Why do photographers have to pay a fee to use the Museum site?
2. Who has to get a photography permit at the Museum?
3. My family wants to use the gazebo for a back drop to celebrate an anniversary. Who pays, our family or the photographer?
4. What if we just have a family member or friend taking our picture with their camera. Do we still pay?
5. My child wants to have his/her senior pictures taken on your grounds. How do we set that up?
6. Can we change clothes inside your buildings?
7. We want to come to the Museum after your open hours in the evening or on a Sunday when the Museum buildings are closed. Do we still have to pay the photography fee?
8. Can we bring a sports car/motorcycle/prop for a picture and park it on the Museum grounds?
9. How do we know the Museum schedule?
10. Does the Museum charge for high school homecoming and prom pictures on the grounds?

Purchasing

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1. How do I become a vendor for the city?
2. How can I find the status of a specific solicitation as well as who received the award?
3. How can I buy city items, for example, automobiles?

Rochester Hills Television

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1. Where can I find Rochester Hills television?
2. What kinds of programs does RHTV produce?

Trash Pickup

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1. Will my service be delayed by holidays?

Treasury

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1. How are the property taxes billed and when are they due?
2. Can I have my water / sewer utility bill automatically paid from my checking or savings account and where do I get a sign-up form? What do I need to do if I change banks?
3. Can I make payments online or by phone?

Water & Sewer Billing

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1. What are my bill paying options?
2. What is the water and sewer billing frequency?
3. Where can I get historical information on my water and sewer account?
4. I have a water and / or sewer lien on my account. How do I pay off the lien?
5. What happens if I don’t pay my water bill? Will my water be shut off?
6. My water bill is higher than normal. Why?
7. How can I detect a leak in my house?
8. Where is my water meter located?
9. What is the plastic box outside of my house?
10. What is the purpose of an area maintenance meter or second meter?

Youth Council

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1. What is the Youth Council?
2. What are some of the responsibilities of a youth representative?
3. What do I need to do to become a member of the Rochester Hills Government Youth Council (RHGYC)?
4. What kind of projects does the Youth Council get involved in?
5. Who can I talk to in order to obtain more information regarding the Rochester Hills Government Youth Council (RHGYC)?

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